Field Collection Officer - Mojokerto

Join Home Credit as a Field Collection Officer in Mojokerto and play a pivotal role in ensuring timely loan repayments while maintaining strong customer relationships. This position offers a dynamic work environment where you will engage directly with customers, leveraging your communication skills and problem-solving abilities to resolve payment issues and improve customer satisfaction.

Based in Mojokerto, you will work closely with our team to collect overdue payments, negotiate payment plans, and provide exceptional customer service. This role is perfect for someone who thrives in a fast-paced environment and is passionate about helping customers manage their finances responsibly.

📋 Tanggung Jawab Pekerjaan

• Visit customers to collect overdue payments and negotiate payment plans.
• Document all collection activities and maintain accurate records using our in-house collection management system.
• Provide exceptional customer service to address customer concerns and resolve payment issues.
• Collaborate with the collections team to develop and implement effective collection strategies.
• Monitor and report on collection performance metrics to identify areas for improvement.
• Stay up-to-date with industry regulations and best practices in collections.
• Ensure compliance with all internal policies and procedures.
• Participate in team meetings and training sessions to share best practices and learn new skills.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in collections or a related field.
• Strong communication and negotiation skills.
• Excellent problem-solving abilities.
• Ability to work independently and as part of a team.
• Familiarity with collections management software, such as Salesforce or similar.
• Valid driver's license and reliable transportation.
• Ability to work evenings, weekends, and holidays as needed.
• Bachelor's degree in Business Administration, Finance, or a related field.

🛠️ Keahlian

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